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Most answers are in the FAQs below

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Answers

Frequently asked questions

Everything we get asked, in one place. Pick a topic to open it.

Using the device8
How long is a session?

15 minutes. The device has a built-in timer that switches the LEDs off automatically when the session ends.

How often should I use it?

At least three times a week. If you are also whitening, use it daily for two weeks alongside Helioblue, then drop back to weekly maintenance.

How long before I notice anything?

Clinical studies in this area typically run four weeks at minimum and often twelve. Judge it over months rather than days, and track something concrete such as whether bleeding when you clean between your teeth changes over time.

Will it fit me?

The mouthpiece is flexible rather than rigid, so it accommodates a wide range of mouth sizes. If you are unsure, email us and we will send more photos and video before you order.

What is in the box?

The Heliored dual light therapy mouthpiece, a UV sterilising charging case, a USB-C charging lead and a 300mAh rechargeable battery.

How do I clean it?

Use a soft brush on the mouthpiece end only, and do not submerge the device in water. Place it in the case when the battery is dead and charge it to activate the UV sterilisation. The UV cycle supports hygiene but does not replace physical cleaning.

How does the UV sterilising case work?

Dry the mouthpiece, place it in the case and connect the charger. UV sterilisation runs automatically while the device charges.

Is it safe?

The device uses low-level LED light at wavelengths studied in dental research, and sessions are limited by a built-in timer. That said, if you are pregnant, taking photosensitising medication, have a light-sensitive condition, or are under the care of a dentist or doctor for an oral health issue, check with them before starting.

About light therapy5
What is photobiomodulation?

Photobiomodulation, or PBM, is what happens when specific wavelengths of light are absorbed by your cells and change how they behave. Red light is absorbed by cytochrome c oxidase, an enzyme in your mitochondria, which supports cellular energy production. It has been studied in dentistry for decades, mostly as an adjunct alongside conventional treatment. Full detail on our technology page.

What wavelengths does Heliored use?

625nm red light sits in the absorption range of cytochrome c oxidase and is well matched to gum tissue. 470nm blue light works by a different mechanism: it is absorbed by porphyrins produced by certain oral bacteria, and it is the wavelength that activates the PAP formula in Helioblue.

Does red light therapy actually work for gums?

There is substantial evidence that red light affects oral tissue in measurable ways, with well-characterised effects on blood flow and inflammation. In some dental applications photobiomodulation appears in international clinical guidelines. It works alongside brushing, cleaning between your teeth and regular dental care rather than replacing them. Read the evidence.

Will it regrow receding gums?

No. Gum recession is structural tissue loss and no home device reverses it. What it may help with is the inflammation that drives further recession, which means protecting the tissue you still have. More here.

Will it treat gum disease?

No. Periodontitis needs professional assessment and treatment. Photobiomodulation has been studied as an adjunct to conventional periodontal care, meaning alongside it. If you have pockets over 4mm you need a dentist. Gingivitis vs periodontitis.

Helioblue whitening7
Does it contain peroxide or fluoride?

Neither. It uses PAP (phthalimidoperoxycaproic acid), a peroxide-free oxidising agent, with hydroxyapatite to support enamel remineralisation.

Will it make my teeth sensitive?

Peroxide is the usual cause of whitening sensitivity, and there is none in Helioblue. PAP oxidises the same stain molecules without the free-radical activity that drives that sensitivity, and hydroxyapatite adds mineral back to the enamel surface as you whiten.

Do I need the device to use it?

You will get far more out of it with one. The formula is designed to be activated by 470nm blue light, and the mouthpiece also holds the gel against the tooth surface rather than letting saliva dilute it or spread it onto your gums.

How does it compare to peroxide whitening?

PAP is substantially gentler and suits sensitive teeth, and a brush-on applicator is far less faff than trays or strips. Full comparison here.

How long does one applicator last?

Roughly five to seven applications, depending on how much you use each time.

How do I store it?

Cap it and keep it at room temperature, away from direct sunlight.

What does it taste like?

Coconut-mint. It is designed to be pleasant enough for daily use rather than a treatment you have to endure.

Orders, delivery and warranty4
Do you ship free to the UK?

Yes, free UK delivery on every order, dispatched within two business days.

Do you ship internationally?

Yes. Orders shipped outside the UK may attract import duties, taxes or customs handling fees set by the destination country. These are not included in your order total, are charged by your local customs authority, and are payable by you.

What if I refuse the customs charge?

If duties are rejected and the parcel is returned to us, you are refunded for the order minus the cost of shipping. Full terms are in our shipping policy.

What warranty do I get?

One year. If something goes wrong with your device, get in touch using the form above and we will sort it out.

Information here is for general educational and wellness purposes. It is not medical or dental advice. Heliored products are not intended to diagnose, treat, cure or prevent any disease. Persistent gum problems need professional dental assessment.